2022-2023 Student Handbook

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Non-Academic Complaints

For general student feedback or to report any complaints see Student Complaint Form-Private Response or Click here to submit feedback.

A student who has encountered a problem that does not involve a grade but involves a member of the SAU Tech community should follow the non-academic complaint process. This process is not appropriate for appeals involving financial aid eligibility. If possible, a student who has a disagreement or unresolved conflict with an employee should approach the particular employee to discuss the problem that has arisen. The non- academic complaint process is as follows:

  1. If possible, the student should schedule an appointment with the employee to discuss the matter in a formal setting and try to resolve conflict or disagreement. If the matter is not resolved, move to step B.
  2. The student may schedule an appointment with the appropriate Vice Chancellor (the Vice Chancellor for Academics for matters that involve instruction or instructors, or the Vice Chancellor for Student Services for all other matters). If the Vice Chancellor is unable to resolve the matter between the employee and the student, the student may file a written request for a hearing before the Non-Academic Student Complaint Committee. A written request must be filed by the student, through the appropriate Vice Chancellor, no later than ten working days after notification of the results of the student-employee-Vice Chancellor meeting.
  3. The Non-Academic Student Complaint Committee will be appointed and convened as promptly as possible. The Committee will consist of five members and must include two students. The Committee members are appointed by the appropriate Vice Chancellor. Each party to the complaint may speak for himself or herself or be represented by an SAU Tech employee. No other persons, other than the student, the SAU Tech employee in question, Vice Chancellor for Student Services (or designee), recorder, committee members, or SAU Tech employee representing either party will be allowed to attend the hearing. Any procedural disputes arising during the hearing shall be settled by a majority vote of the committee members. The person filing the request for hearing shall present written evidence and speak first. The other side will present second. Each side will then be given an opportunity to sum up its position in the order in which the evidence was presented. This is an internal due process procedure, not a court of law; therefore no attorneys will be present. Within five working days after the conclusion of the hearing, the chairperson of the Committee will submit a report of the findings and recommendations to the appropriate Vice Chancellor. Notes of all proceedings will be filed with the Vice Chancellor for Student Services. The decision of the Committee will be final.

Online students may call 870.574.4500 and ask to speak with the Vice Chancellor for Student Services or Vice Chancellor for Academics or email.